CloudMySite Refund, Return, and Cancellation Policy

1. Digital Services Are Generally Non-Returnable

CloudMySite hosting, AI tools, newsletter tools, domains, templates, email sending, support plans, storage, add-ons, credits, setup work, and other digital services are generally non-returnable once provisioned or used.

2. 30-Day Money-Back Guarantee

If CloudMySite offers a 30-day money-back guarantee for a specific plan, the guarantee applies only where explicitly advertised and only to the eligible first purchase of that plan. It does not automatically apply to every plan, renewal, add-on, metered charge, or third-party service.

3. Refund Exclusions

Refunds generally do not apply to:

• Domain registrations, renewals, transfers, redemption fees, or third-party registry fees.
• Email sending fees, email validation fees, SMS or communication usage fees, AI/image generation credits, storage overages, bandwidth overages, or metered usage.
• Custom setup, migration, development, design, consulting, or professional services.
• Add-ons or third-party services purchased through or connected to CloudMySite.
• Accounts suspended for abuse, spam, fraud, chargebacks, illegal content, or Terms violations.
• Renewals unless required by law or expressly stated in the order.

4. Cancellations

You may cancel future renewals through your account settings where available or by contacting support. Cancellation stops future renewals but does not automatically refund past charges unless required by law or stated in a specific offer.

5. Physical Products Sold Directly by CloudMySite

If CloudMySite sells physical products or merchandise directly, items may be returnable within TODO_RETURN_WINDOW_DAYS days after delivery if unused, undamaged, and returned with original packaging, unless the product page states otherwise. Customers must request a return authorization before sending products back.

Customers are responsible for return shipping unless the item was defective, damaged on arrival, the wrong item was shipped, or applicable law requires CloudMySite to pay or reimburse return shipping.

6. Customer Stores

If a CloudMySite customer uses the Services to operate a store, shopping page, product page, order form, or checkout integration, that customer is responsible for its own return, refund, shipping, warranty, tax, and customer service policies unless CloudMySite is expressly identified as seller of record.

7. Chargebacks

If you initiate a chargeback or payment dispute, CloudMySite may suspend the affected Services while the dispute is investigated. You remain responsible for valid charges, taxes, fees, and costs associated with chargebacks or collections where permitted by law.

8. Refund Method

Refunds, when approved, are issued to the original payment method where possible and may take time depending on the payment processor and bank.