Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase domains, host websites, or use other cloud services.

When you use our services, we may collect the following personal information:

• Account Information: Name, email address, postal address, phone number, and payment information.
• Service Usage Information: Domain purchase history, hosting service usage, account activities, and other service-related details.
• Communication Data: Records of your communication with us via support, email, or other channels.

We collect technical information, such as IP addresses, browser types, operating systems, and usage data through cookies and similar tracking technologies to understand user behavior and improve our services.

We use the information we collect for various purposes, including:

• Creating and managing your account.
• Facilitating domain purchases and website hosting.
• Communicating with you about our services and responding to your inquiries.
• Customizing and improving our website to enhance your experience.
• Monitoring and improving service performance, availability, and user experience.
• Complying with legal requirements and protecting our rights and the rights of others.

We take the security of your personal information seriously and implement appropriate measures to protect it.

• Your personal data will be stored in the country/region where our service is deployed. We will not transfer your data to another region unless required by law.
• We employ industry-standard security measures, such as encryption and secure server infrastructure, to protect your data. However, no system is entirely foolproof, and we cannot guarantee the absolute security of your information.

We do not sell, trade, or rent your personal information to third parties.

We may share your information with trusted service providers or partners who assist us in delivering our services. These providers are bound by confidentiality agreements and are not permitted to use your information for their own purposes.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Correct or update any inaccurate information.
• Deletion: Request deletion of your account and associated personal data, subject to our legal obligations and service requirements.
• Opt-out of Marketing: Choose not to receive marketing communications by following the opt-out instructions in each email.

We use cookies to:

• Personalize your experience on our website.
• Monitor site usage and traffic patterns.
• Store preferences and settings.

You can manage your cookie preferences in your browser settings. However, disabling cookies may limit your use of some features on our website.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal and regulatory requirements.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: info@cloudmysite.com
Phone Number: 855-CLOUDMY

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

If you request the deletion of your data, we will remove your personal information unless retention is required for compliance with legal obligations or for resolving disputes. The retention period for different data may vary, and we will take reasonable measures to remove or anonymize data that is no longer needed.

To provide our services, we use third-party vendors and partners.

These third parties may have access to certain personal information, but only to the extent required for them to perform their functions. They are contractually obligated to keep your information confidential. Examples of third-party services include payment processors, email service providers, and data analytics services.

Depending on where you are located, your information may be transferred to, processed, or stored in a country different from your own.

By using our services, you consent to the transfer of your information to our facilities or those of our third-party service providers, even if those facilities are in another country. We will take all reasonable measures to protect your data when it is transferred internationally.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to delete such information from our records promptly.

We may disclose your information in response to legal processes, government requests, or investigations, or as required to enforce our policies.

- We will comply with applicable legal obligations, such as court orders, subpoenas, or legal processes. - We will also disclose your information if it is necessary to prevent harm, fraud, or abuse, or to protect the rights, safety, and property of CloudMySite or others.

We make every effort to ensure that the information we hold about you is accurate and up-to-date.

You can help by notifying us promptly if there are any changes to your personal information, such as a change in contact details. You may also update your information through your account settings or by contacting our support team.

When you make payments on our website, we may collect billing information, such as credit card details and billing address.

- We use third-party payment processors to handle payments securely. These processors are compliant with PCI-DSS (Payment Card Industry Data Security Standard). - We do not store credit card details directly, and the use of payment processors ensures that your financial information remains secure during transactions.

When you contact our customer support team, we may collect information such as your name, contact information, and issue details to resolve your request efficiently.

We may also retain support communications for future reference, staff training, and quality assurance purposes.

Our site does not respond to Do Not Track (DNT) signals at this time.

DNT is a setting in web browsers that requests a website to disable its tracking or cross-site tracking of an individual user. Since there is no common standard for DNT signals, we do not process or respond to them.

Our website may contain links to other websites for your convenience or additional information.

Please note that we are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of each website you visit.

You may change or update your personal information at any time.

If you have an account, you can update your personal details through the account settings. Alternatively, you can contact us to request an update or change to the information we hold about you.

You have choices regarding our use of your personal data for marketing purposes.

- If you have opted-in to receive marketing communications, you can opt-out at any time by clicking the "unsubscribe" link in our emails. - Alternatively, you can contact us to update your preferences, including choosing not to receive promotional communications.

Your account security is of utmost importance to us.

- You are responsible for maintaining the confidentiality of your username and password. - We recommend using strong passwords and changing them periodically to prevent unauthorized access. - If you suspect any unauthorized activity on your account, please contact us immediately.

We use third-party analytics tools to understand user behavior and improve our services.

- We may use analytics services such as Google Analytics to collect information about how visitors use our website. - These tools collect non-personal information, such as your IP address, pages visited, and browser type. - You can opt out of tracking by using tools like the Google Analytics Opt-out Browser Add-on.

You may have the option to post content on our website, such as reviews or comments.

- Any content you submit will be publicly accessible, so please avoid sharing personal or sensitive information. - We may use your submissions to improve our services and may display them on our website for other users.

We utilize cloud services to host your website and store your information securely.

- Your data is hosted on secure cloud infrastructure with multiple layers of security, including encryption and network firewalls. - We work with cloud providers such as AWS, Azure, or Google Cloud to ensure high availability and reliability.

By using our website and services, you consent to our collection and use of your personal information as outlined in this policy.

You can withdraw consent at any time by discontinuing the use of our services or by contacting us to request deletion of your personal information, subject to our legal obligations.

We take breaches of personal information seriously and comply with legal obligations for breach notifications.

- If we become aware of a data breach involving your personal information, we will notify you and relevant authorities as required by law. - We will provide details about the breach and advise on measures to protect your information.

If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR).

- These rights include the right to access, rectify, or delete your personal information, and the right to restrict or object to processing. - If you have any questions or requests regarding your rights under GDPR, please contact us.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

- You have the right to request information about the personal data we have collected about you and to request deletion of your data. - You can also opt out of the sale of your personal information (although we do not sell your data). - Please contact us to exercise your rights under CCPA.

We work with sub-processors to provide and improve our services.

- Sub-processors are third-party service providers that assist us in storing or processing data. - We require that all sub-processors adhere to strict data protection standards and only use your data as needed to perform their contractual obligations.

We use social media plugins on our website, which may collect information about you.

- Plugins from social media networks like Facebook, Twitter, and LinkedIn may be embedded on our website. - When you interact with these plugins, data may be shared with the respective social media platform. We recommend reviewing the privacy policies of these platforms for more details.

We may occasionally send service-related announcements, such as system maintenance or updates.

- These are essential communications, and you may not be able to opt out of them as long as you use our services. - They are typically related to the functionality and updates of our services, ensuring a better user experience.

Your account security is of utmost importance to us.

- You are responsible for maintaining the confidentiality of your username and password. - We recommend using strong passwords and changing them periodically to prevent unauthorized access. - If you suspect any unauthorized activity on your account, please contact us immediately.

We use third-party analytics tools to understand user behavior and improve our services.

- We may use analytics services such as Google Analytics to collect information about how visitors use our website. - These tools collect non-personal information, such as your IP address, pages visited, and browser type. - You can opt out of tracking by using tools like the Google Analytics Opt-out Browser Add-on.

You may have the option to post content on our website, such as reviews or comments.

- Any content you submit will be publicly accessible, so please avoid sharing personal or sensitive information. - We may use your submissions to improve our services and may display them on our website for other users.

We utilize cloud services to host your website and store your information securely.

- Your data is hosted on secure cloud infrastructure with multiple layers of security, including encryption and network firewalls. - We work with cloud providers such as AWS, Azure, or Google Cloud to ensure high availability and reliability.

By using our website and services, you consent to our collection and use of your personal information as outlined in this policy.

You can withdraw consent at any time by discontinuing the use of our services or by contacting us to request deletion of your personal information, subject to our legal obligations.

We take breaches of personal information seriously and comply with legal obligations for breach notifications.

- If we become aware of a data breach involving your personal information, we will notify you and relevant authorities as required by law. - We will provide details about the breach and advise on measures to protect your information.

If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR).

- These rights include the right to access, rectify, or delete your personal information, and the right to restrict or object to processing. - If you have any questions or requests regarding your rights under GDPR, please contact us.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

- You have the right to request information about the personal data we have collected about you and to request deletion of your data. - You can also opt out of the sale of your personal information (although we do not sell your data). - Please contact us to exercise your rights under CCPA.

We work with sub-processors to provide and improve our services.

- Sub-processors are third-party service providers that assist us in storing or processing data. - We require that all sub-processors adhere to strict data protection standards and only use your data as needed to perform their contractual obligations.

We use social media plugins on our website, which may collect information about you.

- Plugins from social media networks like Facebook, Twitter, and LinkedIn may be embedded on our website. - When you interact with these plugins, data may be shared with the respective social media platform. We recommend reviewing the privacy policies of these platforms for more details.

We may occasionally send service-related announcements, such as system maintenance or updates.

- These are essential communications, and you may not be able to opt out of them as long as you use our services. - They are typically related to the functionality and updates of our services, ensuring a better user experience.

Our Commitment to GDPR, CCPA, and Regional Compliance:

• Regional Data Provisioning:Customers are solely responsible for selecting the region where their infrastructure will be provisioned. Based on the selected region, we will deploy infrastructure, backups, and monitoring exclusively within that region.
• Data Sovereignty:We strictly adhere to regional compliance requirements by ensuring that customer data is never moved out of the selected region. Our systems are designed to respect data residency and sovereignty mandates, such as GDPR and CCPA.
• No Data Access:We do not access or manage your data. All data stored on the infrastructure we provision remains entirely under your control.
• Backups and Monitoring:Any backup or monitoring solutions will be set up exclusively in the selected region, further ensuring data locality and compliance with regulations.
• Customer Responsibility:Customers are responsible for ensuring the selected region aligns with their specific regulatory requirements, such as GDPR (Europe), CCPA (California), or other regional frameworks.

Under GDPR, CCPA, and other privacy laws, you have the right to:

• Access: Request a copy of the data stored within your infrastructure.
• Rectification: Correct or update inaccurate information directly related to your account or services.
• Deletion: Delete your data stored on the infrastructure by configuring your systems, while adhering to regulatory and operational requirements.
• Portability: Export your data for use elsewhere, ensuring control over your resources.
• Restriction: Limit the processing of data on your infrastructure by managing access controls.

We adhere to strict standards to ensure compliance with data protection laws:

• We provision infrastructure solely based on the customer-chosen region to ensure compliance with local regulations.
• We do not transfer, access, or share customer data outside the chosen region.
• Our systems are designed to comply with frameworks like GDPR, CCPA, and similar regional data protection laws.
• All monitoring and backup activities occur within the selected region, respecting data sovereignty.